Clemence Physio Privacy Policy                                                                                                                                                                        Version 1.0 May 2018

1. This policy tells you:

what information Clemence Physio might collect about you

how Clemence Physio might use that information

when Clemence Physio might use your details to contact you

what information of yours Clemence Physio might share with others

your choices about the personal information you give Clemence Physio

2. This policy covers:

This policy covers all services offered by Clemence Physio.

There is no link to any other services, organisations, businesses or companies

3. How Clemence Physio protects your personal information:

Clemence Physio is strongly committed to keeping your information safe. Nicola Clemence of Clemence Physio strives to ensure your information security and privacy.

However, despite this, no service can be completely secure - if you have any concerns that your personal information has been put at risk, please contact Nicola Clemence straight away. Contact details are below and on the website.

4. Where Clemence Physio stores your information

all clinical documentation in hard copy format is kept in locked storage at the business address. No one except Nicola Clemence has access to this storage. When being transported to clinic or for home/care home appointments, information is carried by Nicola Clemence personally and never left unattended. In clinic notes are kept in locked storage until needed - again, no one except Nicola Clemence has access to this storage and it is never left unattended

all electronic documentation is password controlled. No one except Nicola Clemence has access to this documentation or passwords. Passwords are changed at regular intervals

all phone based data - phone numbers, text messages and emails are to a dedicated Clemence Physio business mobile phone. The mobile phone is password protected. No one has access to this phone except Nicola Clemence.

5. Types of personal information collected by Nicola Clemence at initial assessment and treatment sessions might include:

demographic information:

name, address, contact phone numbers, email addresses, date of birth, next of kin, GP registration

clinical information:

information relating to presenting clinical condition, past medical history, general health, drugs and medicines, social history - home, work, leisure and how these impact upon the presenting condition

6. How long Clemence Physio will keep your personal information:

All information within your physiotherapy record and any email or hard copy correspondence relating to your physiotherapy episode(s) will be retained in line with the Chartered Society of Physiotherapy Rules of Professional Conduct, as follows:

8 years after the end of the physiotherapy management by Clemence Physio for patients who are 18 years or above at the commencement of physiotherapy management

16 years after the end of the physiotherapy management by Clemence Physio for patients who are under 18 years of age at the commencement of physiotherapy management

After this time, physiotherapy records and any related correspondence will be permanently deleted and/or disposed of in a confidential manner. Under some circumstances, Clemence Physio may retain records for longer to ensure availability should this be required.

7. How Clemence Physio will use your contacts:

Clemence Physio may use your phone contacts to contact you directly relating to:

appointments - setting or management

physiotherapy management - to deliver general information or advice, or other reasons relevant to your physiotherapy management

Clemence Physio may use your email address to contact you directly relating to:

appointments - setting or management

physiotherapy management - to deliver general information or advice, exercise prescription programmes, GP or other healthcare letters, or other reasons relevant to your physiotherapy management

to advise about specific or new aspects of Clemence Physio services that may be relevant to your clinical management and which may have been discussed with you during your physiotherapy sessions

Clemence Physio will never send general marketing or advertising information to you via text, email or letter.

8. How Clemence Physio will use your personal or clinical information:

Clemence Physio will not share any of your personal information without your consent. Should there be a reason to share your information this will only be with your specific request and/or consent. Such circumstances may include:

a letter or email to another health professional involved in your care, such as your GP, an NHS physiotherapist or other health provider. Under these circumstances, consent will be taken verbally and recorded in your physiotherapy record.

a report to an insurance company or similar. Under these circumstances, Clemence Physio will not respond to such requests without written consent from yourself via the insurance company or similar

other circumstance that may arise as part of your physiotherapy management, such as corresponding with your employer, school etc. Appropriate written or verbal consent will be sought prior to any contact or response being made

9. Your rights relating to any information collected by Clemence Physio

You have the right to:

request a copy of your information from Clemence Physio

ask Clemence Physio to correct any information that is incorrect

Please be aware that Nicola Clemence of Clemence Physio and any Associate Physiotherapists working for Clemence Physio are bound by:

the Chartered Society of Physiotherapy Rules of Professional Conduct and

the Health and Care Professional Council Standards of Professional Practice

in relation to the retention of physiotherapy records

10. Changes to the Clemence Physio Privacy Policy

This policy will be updated from time to time as part of ongoing Clemence Physio policy review as and when required or as dictated by any changes to data protection law

11. Contacting Clemence Physio:

phone: 07900 890006

email: clemencephysio@gmail.com

website: ‘contact me’ link: www.clemencephysio.co.uk

post: c/o Hurn Chemist, 143 Unthank Road, Norwich, NR2 2PE